TERMS & CONDITIONS

Effective Date: 13 October 2026

1. Introduction

Welcome to Tiwary Bandhus. These Terms & Conditions govern your access to and use of our website, including browsing, purchasing products, and using the services available on our website.

By accessing or placing an order through our website, you agree to these Terms & Conditions. If you do not agree, please discontinue using the website.

2. About Our Products

Tiwary Bandhus offers traditional Indian food products, including Chana Sattu, Roasted Chana, Gud Chana, and pickles sold under the House of Granny brand.

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other details are accurate. However, slight variations in appearance, colour, or packaging may occur.

Please read the product description, ingredients, quantity, and other available information carefully before placing an order.

3. Eligibility to Purchase

By placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are under the age of legal capacity, you should use our website with the involvement of a parent or legal guardian, as required by law.

4. Product Prices and Payments

• All prices are displayed in Indian Rupees (INR), unless otherwise stated.
• Prices, discounts, and promotional offers may change without prior notice, subject to applicable law.
• The price applicable to your order will be the price displayed at checkout when you place the order.
• Shipping charges and other applicable fees, if any, will be displayed before you complete your purchase.
• Orders are subject to successful payment confirmation where prepaid payment is selected.
• Payments may be processed through third-party payment gateways and are subject to their applicable terms.

5. Orders and Confirmation

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.

An order confirmation acknowledges receipt of your order and does not necessarily guarantee acceptance or dispatch.

We reserve the right to cancel or decline an order for legitimate reasons, such as product unavailability, pricing or listing errors, suspected fraudulent activity, or delivery limitations. Where payment has already been received for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time communicated on our website or through order updates.

Delivery timelines are estimates and may vary because of courier delays, weather conditions, operational issues, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping details and contact information. Additional arrangements may be necessary if an incorrect address or unsuccessful delivery attempt prevents delivery.

Your statutory consumer rights remain unaffected by this section.

7. Cancellations, Returns, and Refunds

Order cancellations, returns, replacements, and refunds are governed by our Refund and Returns Policy, available on our website.

Food products may be subject to special hygiene and safety considerations. However, applicable remedies for damaged, defective, incorrect, unsafe, or non-compliant products will be provided as required by law.

Please review our Refund and Returns Policy before placing an order.

8. Food Safety and Storage

Customers should read product labels, ingredient lists, allergen information, storage instructions, and other relevant product details before consumption.

Products should be stored according to the instructions provided on their packaging.

If a product appears damaged, contaminated, or otherwise unsafe, do not consume it. Contact our customer support team with your order details so that we can investigate.

9. User Responsibilities

When using our website, you agree to:

• Provide accurate and complete information during checkout.
• Use the website only for lawful purposes.
• Avoid fraudulent orders, unauthorised activities, or attempts to disrupt website operations.
• Respect the intellectual property rights of Tiwary Bandhus and other parties.
• Avoid submitting misleading, abusive, or unlawful content through our website.

10. Intellectual Property

Unless otherwise stated, the content on this website, including brand names, logos, product photographs, graphics, text, and design elements, is owned by or licensed to the relevant rights holders.

You may not reproduce, distribute, modify, or commercially use such content without prior permission, except where permitted by applicable law.

11. Third-Party Services and Links

Our website may use third-party services, including payment gateways, shipping providers, analytics tools, and external websites.

We are not responsible for the independent terms or privacy practices of third-party services. Your use of those services may be subject to their own terms and policies.

Nothing in this section limits any responsibility imposed on us by applicable law.

12. Limitation of Liability

We will make reasonable efforts to keep our website accessible, accurate, and secure. However, uninterrupted access cannot be guaranteed at all times.

Nothing in these Terms & Conditions excludes or limits any liability, warranty, or consumer right that cannot lawfully be excluded or limited under applicable law.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review the Privacy Policy available on our website before placing an order.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, services, or applicable laws.

The revised version will be published on this page with an updated effective date. Changes will apply as permitted by applicable law.

15. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India.

Any disputes arising from your use of our website or purchases will be addressed in accordance with applicable Indian law and the jurisdiction of the competent courts, without affecting any consumer forum rights or other remedies available to you under applicable law.

16. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Business Name: Tiwary Bandhus
Email: tiwarybandhus@gmail.com
Phone: +91-9507886666
Address: Maurya Vihar Colony, Transport Nagar, Patna, Bihar – 800026, India

Thank you for choosing Tiwary Bandhus. We appreciate your trust and support.