tiwarybandhus.com

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REFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY

Effective Date: 13 October 2026

1. Overview

At Tiwary Bandhus, we take pride in offering quality food products made with care. We want you to have a satisfying shopping experience when purchasing our products.

As our products include food items, returns and refunds are subject to the conditions mentioned in this policy and applicable consumer protection laws.

2. Return Eligibility

For food safety and hygiene reasons, we generally do not accept returns or exchanges of food products once delivered, unless the product is damaged, defective, incorrect, or otherwise eligible for a remedy under applicable law.

You may contact us for assistance if:

  • You receive a damaged or leaking product.
  • You receive the wrong product.
  • The product is defective or its packaging is compromised upon delivery.
  • Your order has another issue that qualifies for a refund, replacement, or other remedy under applicable law.

3. Reporting a Damaged or Incorrect Order

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery, where reasonably possible.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or a short video showing the product, packaging, and shipping label, where available.

We will review your complaint and inform you of the next steps. The 48-hour reporting period is intended to help us investigate delivery issues and does not limit any rights you may have under applicable law.

4. Refund Approval

Once we review your complaint, we may offer an appropriate remedy depending on the circumstances, including:

  • A replacement product.
  • A refund for the affected product.
  • Another suitable resolution agreed upon with you.

Refunds or replacements will be handled in accordance with applicable law. We will communicate the decision and any necessary instructions to you.

5. Refund Processing Time

If a refund is approved, we will initiate it through the original payment method wherever possible.

The time required for the amount to appear in your account may depend on your bank or payment service provider. We will provide relevant refund confirmation or reference details where available.

6. Order Cancellation

If you wish to cancel an order, contact us as soon as possible using the details below.

Cancellation requests may be accepted if the order has not been processed or dispatched. Once an order has been dispatched, cancellation may not be possible; however, your rights under applicable law will continue to apply.

Any eligible refund for a cancelled order will be processed through the original payment method wherever possible.

7. Non-Returnable Situations

Unless required by applicable law, we generally cannot accept returns for:

  • Food products opened or consumed after delivery.
  • Products damaged due to improper storage or handling after delivery.
  • Products returned without prior communication or sufficient order details.

These restrictions do not exclude remedies required by law for defective, unsafe, misrepresented, or otherwise non-compliant products.

8. Shipping Charges

Shipping charges, if any, will be handled according to the circumstances of the return or refund and applicable law. Where a return or replacement is required because of an error attributable to us, we will communicate the appropriate shipping arrangements.

9. Contact Us

For refund requests, returns, cancellations, or order-related concerns, please contact us:

Business Name: Tiwary Bandhus
Email: tiwarybandhus@gmail.com
Phone: +91-9507886666
Address: Maurya Vihar Colony, Transport Nagar, Patna, Bihar – 800026, India

Please include your order number in all order-related communications so we can assist you efficiently.

Tiwary Bandhus reserves the right to update this policy from time to time, subject to applicable law. Any updates will be published on this page.

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