PRIVACY POLICY

Effective Date: 13 October 2026

1. Introduction

Welcome to Tiwary Bandhus. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Personal Information: Name, email address, phone number, billing address, and shipping address.
• Order Information: Products purchased, order details, transaction status, and purchase history.
• Payment Information: Payments are processed through third-party payment gateways. We do not intend to store your complete card or banking credentials on our website.
• Technical Information: IP address, browser type, device information, cookies, and website usage data.
• Communication Information: Information you provide when contacting our customer support team or subscribing to our newsletter.

3. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver your orders.
• Send order confirmations, shipping updates, and delivery notifications.
• Respond to your questions and customer support requests.
• Improve our website, products, and shopping experience.
• Send promotional emails, offers, and product updates if you subscribe or otherwise provide the required consent.
• Detect fraudulent transactions and maintain website security.
• Comply with applicable legal and regulatory requirements.

4. Payment Security

Payments made through our website may be processed by trusted third-party payment service providers. Your payment information is handled according to the respective provider’s privacy and security practices.

Tiwary Bandhus does not intend to collect or store your complete debit card, credit card, or banking passwords.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, maintain shopping cart functionality, understand website traffic, and improve your browsing experience.

If we use analytics or advertising tools, these services may collect information about your interactions with our website, subject to applicable consent requirements and their respective privacy policies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment gateways for processing transactions.
• Courier and logistics partners for delivering orders.
• Website hosting and technical service providers.
• Email and marketing service providers, where applicable.
• Government authorities or law enforcement agencies when required by law.

These parties may process information only as necessary for their relevant services or legal obligations.

7. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, and legal compliance.

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information where legally permissible.
• Withdraw consent for optional marketing communications.
• Raise concerns or submit a privacy-related complaint.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before sharing personal information with them.

10. Children’s Privacy

Our website is intended for a general audience and is not specifically directed at children. We do not knowingly collect personal information from children in violation of applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, or applicable laws. Any updates will be published on this page with a revised effective date.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy, please contact us:

Business Name: Tiwary Bandhus
Email: tiwarybandhus@gmail.com
Phone: +91-9507886666
Address: Maurya Vihar Colony, Transport Nagar, Patna, Bihar – 800026, India

We will make reasonable efforts to address your privacy-related concerns in accordance with applicable law.